The company is a global Information Technology firm headquartered in Mumbai. Differentiating itself from other IT service providers through a comprehensive set of IP based software solutions, it addresses requirements of industry verticals such as Banking, Insurance, Capital Markets, Asset & Wealth Management. The company has also invested in developing product based solutions for Manufacturing, Retail, Distribution, Telecom and Healthcare industries.

The company has a very strong customer base in geographies like South Asia, Middle East and Africa, Asia Pacific and North America. Its offerings portfolio focuses on value added services such as Business Intelligence & Analytics, Infrastructure Management, Testing & Compliance, Application Development & Maintenance, Consulting and its BPO offerings.

Business Reality

The company has a complex mix of projects and products, catering to global clients in Financial Services, Banking, Insurance, Treasury, Insurance, Manufacturing and Distribution. Multiple delivery teams in an on-site and off-shore model – across multiple geographies.

Add to this, their clients are marquee names and the engagements undertaken are enterprise-wide with far reaching impact to themselves and the markets they serve. Hence stringent expectations, customization needs, tough contracts and timelines are the norm.

Challenges

Strategic

  • A strong need to bring sales, product development and execution teams onto a common orientation in order to improve business performance.
  • The company was facing a lot of trouble in managing the spectrum of projects with consistency and were facing profitability challenges despite good contract values
  • Managing scope commitments was proving to be a big challenge due to lack of synchronization and processes between site and offshore teams.
  • Lack of strong product management was leading to serious concerns on version control, new rollouts and product maintenance.

Operational

  • Leakages in scope, time and budgets
  • No visibility of “right” status and frequent escalations
  • Absence of common priorities leading to key resource challenges which in turn led to delays in deliveries
  • On-time delivery was a huge challenge – which led to penalties, delayed receivables, scope creep and credibility loss

Results

Quantitatives

  • Strengthening the product management function and a systematic effort in bringing multiple product versions to manageable levels brought significant benefits for the development center operations.
  • Setting up of a strong Project Management office (PMO) function provided strong time and effort controls across projects leading to improved on-time completions and closures.
  • Significant contractual and financial benefits accrued due to early warnings where delivery teams was able to take an early call to escalate to clients, move resources and avoid delays.
  • Synchronization of the sales, development and execution teams onto a common understanding and goal orientation led to increased operational efficiencies.

Qualitatives

  • Initial resistance from team gave way to team work
  • Management was able to work to a common “projects” language across the environments

Strategic

  • The Way of Working was made the “main” way across the organization
  • An organization wide initiative was launched to imbibe the methodology and build internal capability to manage
“...Aspire's thinking approach of being holistic, focused and end result oriented is what sets them apart. We first experienced the outcomes of this approach with our product management function at our global delivery center in Chennai and later on across our customer projects through the corporate Project Management Office. Their ability to articulate the goal, work out measurable steps to achieve it and synergise team to a common purpose is commendable. The clarity of thought and action that resulted from working with Aspire team made a huge difference to the work culture, which is always the most difficult part to build or change. We believe that this change has set our organization on course to achieving its long term goals in a faster and more productive manner...``
Krish N, General Manager
Aspire Infinite | Global IT firm