A specialized courier company belonging to a reputed business group in Maharashtra. The company is part of a family managed, diversified group with a tradition of trust and long term values. The company prides itself on personalized service and on-time service. It has a well-entrenched local presence and caters to specialized services in the non-document express deliveries.
The courier industry works on small margins and relies on tight operations control to ensure business profitability. Competition is fierce from small local and regional players to large corporates and multinational entities. Retaining customer loyalty and ensuring continued business growth in this market is a significant challenge
- The company was getting caught between the big players and the low cost unprofessional providers and finding it difficult to drive business growth.
- Scaling the business with existing team’s capabilities was proving to be a big challenge as well.
- Lacking a planned, written down business strategy leading to ad-hoc business decisions.
- Too many “products” and person dependent processes causing a lot of operational complexities and confusion in the market place
- MIS and sales tracking not delivering the right insights to trigger right business results.
- Team work amongst functions and departments needed to be improved upon to deliver improved operational performance.
- Revenues doubled and profitability increased by 8% through a clearly defined and executed Sales and business strategy
- Enabling real time market performance visibility of services mix led to sharp and focused sales efforts
- Delivering results from existing workforce by enhancing capabilities of the next level teams
- Organization focus shifted to numbers and timely deliverables
- Improved communication, team work and work atmosphere across teams and functions.
- Orienting the management team towards a new way of thinking towards business growth which allows them to execute long term strategies successfully.
- Enabling the senior management with the tools and approach for reviewing strategic tie-ups, franchising models and partnerships to scale their business rapidly.